MTI VoiceXML compliant IVR Hosting Services

Call it IVR, automation or speech-enabled self-service, VoiceXML and IVR automation can greatly improve your enterprise performance. Automating telephone interactions with IVR will allow your employees to focus on higher value calls. Your operations can handle volume spikes seamlessly. You can boost your contact center performance at significantly lowered costs.

Our unparalleled IVR hosting service offers:

• Extensive Multi-Lingual Support for Nuance ASR, TTS, and OSDMS
• Genesys VoiceXML 2.1 certified voice gateway
• Contracted Service Levels of 99.97+%
• 24/7 Customer Support
• Proven Scalability
• No Per-Port Fees
• Full Call Recordings available
• Multiple CTI integration options available
• Industry leading hardware and software at every level
• Direct VoIP/SIP support for both inbound and outbound IVR
• Enhanced Call Progress analysis for outbound IVR
• Outbound API/Web Service allows for easy outbound call intitiation
• Advanced transfer support for Inbound and Outbound IVR
• Provisioning of circuits from any telecom carrier
• Secured facilities
• Fully redundant, geographically diverse operations centers

Benefits of IVR Systems

• Reduced contact center operational costs
• Enhanced customer experience
• Improved workforce productivity
• Increased revenue generation

MTI provides two different models to reach your IVR goals:

1. A complete turnkey solution where our professional services team creates the entire IVR application

2. MTI partners can create their own VoiceXML applications and then host them on our indsutry leading Genesys VoiceGenie plaform. All of the technology resides at our secure hosting environment. There is no need for you to invest in IT infrastructure or staff. You simply pay for what you use.

 

 

Click here to Contact us regarding your IVR needs