Built by MTI experts with over 30 years of experience, leveraging Amazon Connect and powered by leading AI technologies from AWS and Microsoft, our next-generation customer service solutions deliver AI Voice Agents and Conversational AI for effortless SMS and IVR implementations.
Transform the way callers connect. With advanced Natural Language Processing (NLP) and voice recognition, callers simply speak in their own words, state their request, and receive fast, accurate assistance. Our AI-Native voice and AI-Native messaging capabilities enable intelligent, personalized voice interactions which drive engagement, loyalty, and efficiency.
Our AI-driven IVR makes interactions simple and effective:
Callers speak in their own words. No complex menus equal no frustration.
AI-Driven IVR is always available to assist, day or night ensuring uninterrupted service.
Tailor your brand's voice tone, messaging, and workflows to match your identity.
AI-Driven IVR works with your existing telephony and backend systems for a smooth transition.
Fewer transfers, faster resolutions, and measurable cost savings while keeping your data secure.
Our Voice AI and Conversational AI technologies allow customers to speak naturally. By understanding intent and context, the system delivers smooth, human-like conversations that feel effortless and personalized.
MTI-AI Voice Agents go beyond simple FAQs as they can manage multi-step processes like account updates, order tracking, reporting outages, and troubleshooting. This reduces the need for human intervention while ensuring customers receive accurate, timely assistance.
Our AI-Native Customer Experience platform connects voice, messaging, and digital channels into one unified system. This ensures consistent service and intelligent routing, no matter how customers choose to engage with your brand.
Powered by cutting-edge speech recognition, MTI-AI accurately interprets spoken requests - even in noisy environments or with diverse accents. This precision leads to faster resolutions, fewer errors, and superior customer experience.
MTI-AI is Message Technologies, Inc. - Artificial Intelligence which uses Automatic Speech Recognition to transcribe what the caller said. Natural Language Processing (NLP) processes the intent and then determines the best response quickly and efficiently. Each caller can receive immediate responses to routine questions (ex: order status, balance inquiries, appointment confirmations, FAQ's, etc.). Your caller's inquiries can be handled in a single interaction with MTI-AI.
MTI-AI is available 24/7 and can handle a few tens or hundreds of calls simultaneously. No more, "Please hold, your call is important to us."
Security isn't just a feature - it is a foundation of our platform. MTI-AI is built with security as a top priority. All customer data is encrypted both in transit and at rest to ensure confidentiality and integrity. We follow strict compliance standards such as HIPAA and PCI standards for handling payment-related information. At MTI, we follow best practices for authentication and access control to ensure your customer information remains secure.
Not at all. If your back end can't provide the proper response to the system, MTI-AI will escalate the caller to a live customer service representative - and provide the live representative with the information the caller needs. MTI-AI can transfer to the correct department or representative.
Yes. MTI-AI's reporting not only provides basic analytics (date and time of each call, call disposition, etc.) but calls between your caller and MTI-AI can be recorded for tuning and review purposes. This allows MTI's team to identify trending issues, identify common requests and key intents of callers.
Start leveraging MTI-AI to reduce costs and improve customer satisfaction.
Ready to see how MTI-AI can transform your customer experience? Connect with our team to explore solutions tailored to your business.
Talk with our experts
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
