MTI offers a wide variety of VoiceXML and IVR hosting services using best-of-breed voice and telephony platforms and speech application technology. Our partnerships enable us to deliver our customers flexible, reliable, and innovative IVR solutions.
Whether you are using our VoiceXML Hosting, Professional Services, Co-Location Services or Disaster Recovery Services, you can rest assured that with MTI you are taking advantage of the best available technology in the rapidly expanding IVR industry.
AudioCodes enables the new voice infrastructure by providing innovative, reliable, and cost-effective Voice-over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators. The company is a market leader in voice compression and VoIP technology and is a key originator of the ITU G.723.1 standard.
Dialogic is a catalyst for multimedia applications, delivering cutting-edge technology that inspires solution providers and application developers to create pioneering voice and video services. Beginning in 1984, Dialogic was at the forefront of the Computer Telephony Integration (CTI) revolution, and is now fostering breakthrough voice, fax, and video value-added services. Its open-systems-based media and signaling products have allowed Dialogic to become a leader in the convergence of IT and telecom, just as it championed economical and rapid time-to-market CTI solutions in the 1980s and 1990s.
Some of the breakthrough applications that partners have created with Dialogic® technology include Voice Mail, Fax, and IVR in the 1980s; Unified Messaging, VoIP Gateways, and CRBT in the next two decades; and more recently, Mobile Video Messaging, Video SMS, and IVVR.
Cisco Systems Inc. is the worldwide leader in networking for the Internet. Cisco Unified Customer Contact solutions enable organizations of all sizes to cost-effectively increase the speed and responsiveness of their customer care organizations while efficiently handling customer requests across a range of channels–from speech-enabled self service to assisted service via voice, collaborative Web browsing, Web chat, and e-mail. For more information, please go to: www.cisco.com/go/cc .
The recent merger of Genesys and VoiceGenie created the world’s largest Voice Portal provider. VoiceGenie offers a software platform based on Voice XML, an open standard used for developing self-service applications by both enterprises and carriers. Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3,300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource – the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information, visit us at www.genesyslab.com.
Founded in 1975, Microsoft is the worldwide leader in software, services and Internet technologies for personal and business computing. Microsoft’s vision is to empower people through great software-any time, any place and on any device. As the worldwide leader in software for personal and business computing, Microsoft strives to produce innovative products and services that meet our customers’ evolving needs. Microsoft Speech Server (MSS), the newest member of the Windows Server System family of products, is a flexible and integrated speech platform that delivers the business value of speech technologies at the lowest total cost of ownership.
Nuance’s speech software solutions enable automated access to everything from account balances to flight information, email reading to voice activated dialing — accessed using nothing more than the power of voice and an ordinary phone. In markets around the world, leading enterprises and telecommunications carriers — including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more — work with Nuance to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security.
Paraxip Technologies offers software products enabling a seamless transition from traditional telephony to IP telephony. Paraxip’s products are designed from the ground up to offer Voice-over-IP (VoIP) applications with un-paralleled transparency to the Public Switched Telephone Network (PSTN), enabling seamless operations even in hybrid environments, where traditional and IP telephony equipment and applications are mixed. Paraxip’s products are optimized for speech, Interactive Voice Response and contact center applications.
VMware is a global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that significantly reduce IT complexity and enable more flexible, agile service delivery. VMware accelerates an organization’s transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control. With more than 190,000 customers and 25,000 partners, VMware helps organizations of all sizes lower costs, preserve freedom of choice and energize business through IT while saving energy—financial, human and the Earth’s.
Advance Response was founded with the vision of streamlining the 1-to-Many communications process, enabling companies and individuals to leverage a single interface for conducting “personalized mass-communications” across phone, SMS, email, and web interfaces. Currently, Advance Response provides integrated inbound/outbound phone and web-based campaigns for the medical billing, as well as the credit and collections industry . Our HIPAA compliant claims status solution enables medical providers, billing services and hospitals to more efficiently check claim status using the phone or web channel. Our focus on small debt in the credit and collections industry allows organizations to pursue balances that were previously written off.
Aliaswire® operates a next-generation Platform as a Service (Paas) to deliver payment solutions in the areas of personal electronic payments, commercial electronic payments and underbanked electronic payments through its mPay™, PayVox™ and DirectBiller™ brands. The company offers a highly scalable, secure and redundant platform that can be simultaneously accessed through the web, voice, wireless and CSR channels. Headquartered in Cambridge, Massachusetts, Aliaswire is an ISO 17799, HIPAA, and PCI level 1-certified processor.
The company holds a number of issued and pending patents in the area of authentication and mobile payments.
IamResponding.com lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be responding. This saves critical time and reduces response times for fire departments, EMS agencies, SAR and technical rescue teams, and any other incident response teams when responding to emergencies.
After dispatch (through any existing dispatch system), members of your department, agency or team who are available to respond to an emergency incident simply press one button on any telephone and any Internet connected computer or mobile phone instantly displays who is responding to your incident, their qualifications, and when and where they are responding.
InstantAudio.Com is an amazingly easy-to-use marketing service that helps you put your voice on your Website and in your e-mails. Use the selling power of your own voice to get more leads and more customers with less effort. Build your relationship with your customers and stand out from the crowd. Imagine welcome messages, voice-testimonials, low-cost voice broadcasts to mass audiences over e-mail, personalized audio-postcards for follow-ups, the marketing possibilities are endless and economical. With InstantAudio.Com, you can add high quality recorded audio-clips to your website and e-mails — easily and affordably — with no downloads, installs, or annoying pop-ups.
inVentiv Clinical provides unmatched clinical outsourcing solutions that ensure healthcare companies maintain optimal control and flexibility. inVentiv Clinical is a premier provider of complete Phase I-IV clinical trial management services offered as full-service or functionally-based, including: clinical trial management, patient recruitment and retention, clinical monitoring, data management, biostatistics and programming, medical writing, regulatory consulting/liaison and pharmacovigilance. Industry-leading permanent and contract recruiting services to help you manage your resources throughout shifting need, including dedicated, flexible teams that allow longer-term relationships with research-critical personnel and eliminate co-employment. As a strategic partner, inVentiv is nimble enough to change with you, helping you develop the best plan to tackle your resource and development needs at each stage. So whether you need full clinical development solutions, a dedicated team of professionals working without the constraints of co-employment, or simply a few contractors for an upcoming project, we can help you can retain control of your resources, drive costs down and accelerate results.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. Each solution we deploy fulfills our overall mission to enhance the customer experience. Our Self-Service options enable customers to obtain information quickly and efficiently which includes technologies such as Interactive Voice Response (IVR) and Speech Recognition. Our Call Control options allow for improving the management of inbound and outbound calls and includes Computer Telephony Integration (CTI) technology such as our product, the CallCenter Millennium. Our Analytics and Reporting solutions can monitor and maximize the performance of your call center.
www.nuance.com/for-healthcare/index.htm
Nuance’s speech-recognition solutions offer physicians the most efficient way to document care and ensure that time-critical findings are delivered to the right staff at the right time. More complete, personalized patient records mean fewer adverse events. Nuance solutions improve patient safety by making it easier to order the appropriate test, inform clinician decisions at the point of care, improve clinical documentation, communicate critical findings and identify practice trends.
VoicePort, LLC is a developer and provider of configurable and custom self-service advanced speech recognition (ASR) and Web applications for customer service, information delivery, and routine transactions over the Web and telephone. Our solutions are customer contact applications that improve efficiency for both the customer and the caller and integrate with existing business processes and systems.
Specializing in on-line technologies for the travel industry, 2e Systems not only provides one of the most innovative, flexible and fastest Internet Booking Engines available, but is also a market leader in check-in systems and mobile technologies.
InsightNow is an innovative company at the forefront of providing real-time measurement of customer satisfaction and experience. We use a variety of pioneering and unique survey tools and analysis techniques to help you identify the gap between your strategic aspirations for customer experience and business performance, and the current reality from the perspective of your customers, your frontline staff and compared to your peer group. We gather data via real-time customer experience surveys, employee engagement surveys, internal and external benchmarks and detailed business analysis, transforming the voices of your customers and your team into insight which is relevant and actionable. Our real time dashboards and online reporting portal deliver this insight directly to the right people within your organization to enable the ongoing delivery of positive customer interactions and fulfilling employee experiences, whilst at the same time enabling you to optimize the efficiency and effectiveness of your supporting business processes. Our insights can facilitate step change performance improvements, leading to improved customer experience and simultaneously reducing costs (or increasing capacity) through improved operating efficiency.
The VoiceXML Forum was founded by AT&T, IBM, Lucent and Motorola. With the backing and technology contributions of its four world-class founders, and the support of leading Internet industry players like MTI, the VoiceXML Forum is uniquely positioned to make speech-enabled applications on the Internet a near-term reality.
AVIxD is about bringing together previously informally-associated professionals into a more cohesive group that crosses borders between companies, providers, customers, academia, and disciplines. We are interested in discovering and defining together what it means to be voice interaction and experience designers. We share information: career knowledge, news, resources, and opportunities for professional growth. We strive to eliminate apathy and antipathy toward the need for good design of automated voice services. We advocate for the general public who use our applications and products and for good design in general by providing educational knowledge to companies and the public about automated voice services. This spurs us into conducting valid and meaningful research into voice interaction and experience design techniques.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
