MTI provides the highest level of customer and technical support. Each client is assigned an individual account manager, and all of our customers enjoy senior-level technical support 24 hours a day, seven days a week, 365 days a year.
MTI’s facility is staffed 24/7 365 days a year. All equipment is monitored both automatically and by an on-site support team. Hourly hardware checks by on-site personnel complement automated monitoring.
An escalation policy raises the priority on any unsolved problem every thirty minutes, with executive management involvement after 60 minutes.
Critical Service Issues:
These issues are handled by calling MTI’s toll-free trouble reporting number. The toll-free number to call is 855-424-9022 or local 770-240-8008. The appropriate on-call technical staff member will be paged immediately. Problem escalation occurs every thirty minutes until the CTO of MTI is contacted.
Non-Critical Issues:
Service related and other issues can be handled by emailing MTI’s support email account. The email address is hostingsupport@messagetech.com MTI will respond to non-critical service issues within one business day.
In addition, MTI has built a significant knowledge base of Frequently Asked Questions regarding our hosting and professional services. Many of the answers to your questions and concerns will be found in this body of knowledge.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
