Nuance needed a HIPPA compliant, scalable infrastructure to support their Veriphy product line which manages the reporting of critical test results within healthcare. Because of the critical nature of the IVR message delivery, the hosting platform needed to be high-availability with an industry-leading uptime backed up by a contracted service level. Outsourcing the infrastructure enabled Nuance to get to market quicker and focus their energy and resources on improving patient care through the Veriphy solution rather than worrying about the infrastructure.
MTI has years of experience managing a large and dynamic data center. We provided the Nuance healthcare division with over 99.997% uptime and consistent, careful monitoring of all servers and platform applications in our secured facility, as well as a fully redundant disaster recovery facility. Our familiarity with HIPAA requirements is gleaned from years of working with medical and clinical agencies, and carefully ensuring that our standards are keeping up with the latest laws and guidelines that drive them.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
