MTI presents the Genesys platforms as is with almost no additional software wrapped around it. There are two notable exceptions. First, MTI developed a web service to handle client’s requests for outbound calling. Second, MTI developed a web site to allow clients to access their metrics log records. MTI does not allow clients access to the platform pool manager or direct access to the platform OS. Our goal is to provide a stable production grade platform to our hosting clients, so we control direct access to the platform, the changing of platform parameters and the enabling or disabling of platform features.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
