Clients must explicitly specify the TTS and ASR engines to use in their application. Do not assume a default exists or will stay the same throughout your application’s life cycle.
Clients must request permission to use whole call recording. Additionally, clients will be given a subdirectory destination to write recordings. Whole call recording is for limited use only and on a limited number of concurrent calls.
Program your defaults into your applications. Do not rely on the use of custom default files associated with specific DNISs. Since custom default files require manual modification of parms.dat on the VG platform and since manual changes to that file do not take effect until VG services are restarted, it is not a recommended procedure.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
