Automation allows customers a much more efficient and satisfactory caller experience when easily accessible information is available at their fingertips. Routine inquiries such as store locations, return centers, order information, or even credit payments can be automated quickly and easily. Despite investments on web and mobile sites, research is showing a significant portion of shoppers are still utilizing the phone channel for assistance. A well-designed customer based application will allow your customers to use automated self-service effectively and efficiently.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
