MTI has developed a suite of Utility Solution applications that include functionality that can handle inbound outage or dangerous situation reporting, customer service related tasks, bill payment, or even crew call-outs. MTI analyzed the needs of the many divisions within utility companies and designed communication and notification solutions to offload mundane and repetitive tasks. These solutions significantly reduced call center costs and freed client representatives, linemen, and other essential resources to focus on providing positive, workable solutions for their customers.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
