The log files track information about the platform’s health and the processing running on it. It also contains information related to billing which shows date, time, duration and termination of inbound and outbound calls. It also tracks the number of …
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We currently support carrier service from Verizon Business, AT&T, and Global Crossing. We also have the unique ability to cross-connect TDM or SIP based carrier service from most other common carriers at our facilities. MTI is carrier agnostic which provides …
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We partner with our customers to continually monitor and understand projected call volumes on a monthly basis. This includes identifying any marketing programs, new rollouts, or other events that would drive a significant increase in traffic.We then look at our …
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| In the Genesys platform Metrics log the “Inbound Call Rejected” event is indicated by the incall_reject tag. This tag means that an inbound call has been presented to the platform, but was rejected for some reason. The reason is indicated |
| The Atlanta data center is MTI’s primary facility, incorporating all aspects of MTI operation. The Dallas data center is part of MTI’s business continuity plan, which allows telephone calls destined for the Atlanta facility to be rerouted to Dallas. The |
MTI’s philosophy has been to create “high-availability” systems within its facilities with redundancy layered in to complement the infrastructure. For example, MTI uses multiple voice gateway platforms, each with redundant power supplies, redundant network interface cards, and RAID-5 technology. …
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For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
