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The redundant systems are in play all the time. That is, we support n+1 redundancy with our platforms, and all of those platforms are carrying load. It’s just that there are enough platforms so that if one goes off-line, the …
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Our hosting infrastructure is shared across our entire customer base, and our platform consists of thousands of IVR ports. We monitor volume trends closely and work with each of our customers on a monthly basis to understand volume projections and …
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| We offer both shared and dedicated ports depending on customer requirements and budget.We maintain our platform utilization, including telephony infrastructure, at no more than 70-80% which leaves 20-30% of capacity for unexpected demand. MTI works closely with our customers in |
Test environments have their own dedicated resources, including speech resources, databases, administrative interfaces, data switches, and controls – which are run on production grade equipment.
Production environments likewise have their own, dedicated resources. The production environment is distributed across multiple …
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We have a primary data center on-site in our Atlanta, GA headquarters and a backup/disaster recovery data center in Dallas, TX. The Atlanta facility handles our day-to-day operations. The Dallas facility is part of our business continuity plan, enabling calls …
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The Platforms routinely maintain log files that track information about the platform’s health and the processing running on it. This information is used internally by MTI. These files contain information about all the events in a call – every page …
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For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
