Our toll free Hosting Support hotline is 855-424-9022 or 770-240-8008. You can also send us an email at: hostingsupport@messagetech.com.…
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Since MTI is the “customer of record” for Genesys and Nuance, technical issues normally are routed through our technical department. If the problem is new and has not been addressed previously by MTI’s technical group, a trouble ticket is opened. …
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Normal, non-disruptive maintenance is conducted before 4 PM on Monday -Thursday and before 12:30 PM on Friday. This maintenance does not interrupt the performance of production systems, and occurs regularly without customer notice.
Disruptive maintenance must be scheduled and is …
For critical service issues or any failure significantly impacting your applications, our emergency support can be contacted using our 24/7 Toll-Free number 855-424-9022 or 770-240-8008. For non-critical service issues or requests, a support ticket can be submitted through the MTI …
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For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
