Being in the IVR hosting and voice application development business for more than three decades gives us a perspective unlike any startup. We know how to help you get your IVR and voice applications up and running—on time and within budget. Our expertise ensures that our clients are able to strike the balance between rapid deployment and production stability. MTI’s team has years of experience with VoiceXML, .NET, PHP, JSP, MySQL and SQL Server, as well as both the Linux and Windows operating environments. MTI has extensive knowledge and understanding of the various technologies provided by Amazon Web Services (AWS). But beyond the technical, there is an art and a science to design and implement really effective speech applications. We have the experience and training to provide valuable voice user interface design techniques and recommendations, usability analysis reviews, quality assurance services, application tuning and more. We know how to bring the best out of an IVR application and will keep working on it until it is just right.
With our Outbound IVR services, companies can proactively reach customers to notify them of an appointment or receive important feedback regarding their experiences. By doing this, companies can build a lasting, positive relationship with their customers and employees.
If a company needs to quickly alert stakeholders, Outbound IVR allows companies and organizations to reach thousands of customers at once. In case of emergency or to give a notice, our Outbound IVR systems can easily get your message to customers and stakeholders.
Our Outbound IVR system allows you to personalize your messages to both customers and employees. Enrich your stakeholder relationships and make sure your message is received with MTI's Outbound IVR solution.
Our Outbound IVR solution can be used to gain important feedback from your customers and employees by sending surveys via IVR. By letting your stakeholders see that you care about their experiences, your company can continue to build positive relationships with these individuals.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
