inVentiv Clinical Solutions

The Challenge

inVentiv Health is the leading provider of commercialization and complementary services to the global pharmaceutical, life sciences and biotechnology industries. inVentiv Health delivers its customized clinical, sales, marketing and communications solutions through its three core business segments: inVentiv Clinical Solution, inVentiv Communications and inVentiv Commercial. One of the most difficult tasks in clinical studies is following the progress and measuring the comfort of the patient outside of the point of care. That’s where MTI comes in.

The Solution

inVentiv Health partnered with MTI to provide a patient diary IVR system that allows study participants to call in and rate the severity of the symptoms they are experiencing and leave a voice mail message for the clinical staff. Now, these calls can be made at the participant’s convenience, any time of day or night, thanks to the IVR process. This fully HIPAA compliant and audited IVR capability has been deployed to support clinical trials for several major pharmaceutical, biotech and medical products companies. In addition, MTI created a patient enrollment program for them that is used by the study coordinators to register new study participants, assign and manage patient doses, as well as review treatment statistics for both the overall study and the individual patients.

Key BenefIts

  • Cost- Saving—IVR applications virtually eliminate the need for clinical staff interaction while maintaining thorough coverage of patient needs
  • Improved Data Accuracy—Statistical accuracy and reliability of data gathering without bias
  • Robust Patient Experience—Consistent interface to interact with patients
  • Secure— MTI’s data centers are designed to meet the rigorous requirements of the HIPAA standard and have undergone strict healthcare audits