Stein Mart

The Challenge

Stein Mart is a high quality retail store that offers everything from clothing to furniture for discerning shoppers in more than 250 locations throughout the US. Getting more customers to the store front means increased sales. They needed a locator service to provide a convenient way to bring them in—MTI’s trademarked Store Locator™ solution.

The Solution

MTI has been providing telephony based Locator services for more than 20 years for hundreds of retail clients. As the technology progressed, so did the sophistication of the solutions we were able to offer. Stein Mart selected a speech-enabled deployment, with both area and ZIP code searches. The product also provides customers with maps and spoken directions as well as SMS text messaging with links that can load the map on a smart phone. Stein Mart has the option to configure the application right on the web site allowing location information additions and updates; provide special messages, get real time reporting and access other great features.

Key BenefIts

  • Efficient—Accurate, round robin offering of store locations based on ZIP code
  • Customizable—Easy to use web-based interface to manage store location information
  • Flexible—Information is available to the caller in their preferred modality
  • Market Intelligence—Call detail and statistical reporting available online as charts or documents