For analysis and troubleshooting purposes, MTI has the ability to capture the IVR activity for both parties (caller and callee). This feature is commonly known as Whole Call Recordings (WCR), and can be configured to deliver any number of call recordings using multiple file formats.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
