Describe how your platforms support remote monitoring and administration capabilities.

We support user level VPN as well as site-to-site VPN where required. This allows remote administration to hosted services.
Client’s can either contract with MTI to monitor their specific applications or can coordinate self-directed or independent monitoring and administration of their platform and applications. MTI on its part continually monitors the integrity of its systems using an array of methods, including automated log parsers, automated health monitors and automated calling systems. In terms of applications, MTI’s software is appropriately instrumented to monitor all activities, whether on the front or back end of the application. We produce logs and audit trails of all activity which allows us and our customers to easily monitor who initiates activity, when it occurs, and on what platform it takes place.