Yes, The IVR application can be designed to route callers based on point of origin adhering to routing and business rules defined by our customers. For example, callers from a particular area code or exchange can be routed to a particular call center. Calls can be routed based on NPA alone, or based on the NPA and NXX.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
