MTI generates bills using VoiceGenie’s “billing” logs. When matching these log records to our carrier’s call detail records, we found matching in excess of 99.99%.
If our client is using MTI’s long-distance facilities (i.e., they are not terminating call traffic at MTI that is billed to a third-party elsewhere), then MTI will provide upon request copies of the carrier’s call detail records for the cleint’s toll-free numbers terminating at MTI.
If the client is using cross-corp billing to route traffic to MTI, then the call detail records are not available to MTI. In any case, comparing MTI’s billing records to the carrier’s call detail records is an excellent way to validate billing minutes.
Call detail records typically are provided via email attachments. We also can provide the records in hard-copy or via CD or DVD. The bills themselves are presented electronically via email or in hard copy.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
