How will I know when MTI’s platforms will be upgraded?

VXML Hosting Upgrade Policy: 
MTI will upgrade to the latest Generally Available(GA) version of VoiceGenie software on non dedicated platforms within 30 days of it’s release date or the confirmation of approval by all customers on that platform for the upgrade.

MTI may delay or roll back an upgrade if it is found to adversely affect system performance. Dedicated platforms will be upgraded at the hosting customer’s request. In either case the following procedures should be followed.
Procedure for platform upgrades – MTI will notify the hosting customer’s technical contact of the schedule for planned software upgrades. This will include:

• The date the new version is available on the VoiceGenie developer node.
• The date the software is Generally Available.
• The scheduled date of the roll in.
• The current status of an upgrade one week and also the day prior to the roll in.
• Any available documentation or links thereto on the software release.

MTI will install the new version on the MTI test nodes within one week of GA. Platform upgrades will only be performed during non-peak hours.
This is MTI’s recommended procedure for testing hosted applications prior to a VoiceGenie software upgrade.

• Read the software release notes for changes and analyze your applications for any potential issues.
• Confirm that the new version of the VoiceGenie software is running on the VoiceGenie development nodes.
• Test the existing applications on the VoiceGenie development nodes.
• Make any required modifications to a new version of the hosted application.

Once the new version of the VoiceGenie software is on MTI’s test node, test the modified version of the hosted application on MTI’s test node. When the application is ready for the new version of the VoiceGenie software contact MTI hosting support to give approval for the software upgrade. Coordinate the roll-in of the hosted application with the upgrade of the VoiceGenie software on the production nodes.