Since MTI is the “customer of record” for Genesys and Nuance, technical issues normally are routed through our technical department. If the problem is new and has not been addressed previously by MTI’s technical group, a trouble ticket is opened. Genesys is contacted in one of a number of ways, depending on the severity of the problem. It is not unusual for MTI to create a conference bridge between our clients and Genesys/Nuance to resolve client problems. MTI is committed to learning as much as possible about its platforms and software, so we will remain part of the discussion group until the trouble ticket is closed.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
