ECR numbers are MCI/Verizon numbers that are capable of performing take back and transfers. ECR stands for Enhanced Call Routing. This service enables calls routed to your application hosted at MTI to be transferred to another number under certain conditions. An example would be to escalate a caller that is having trouble with the application to a support person in a call center.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
