Normal, non-disruptive maintenance is conducted before 4 PM on Monday -Thursday and before 12:30 PM on Friday. This maintenance does not interrupt the performance of production systems, and occurs regularly without customer notice.
Disruptive maintenance must be scheduled and is normally performed after hours when traffic impact can be minimized. Customers are notified a minimum of 48 hours in advance of any disruptive maintenance.
All production maintenance, either normal or disruptive, requires a documented maintenance plan that is signed off by senior management. The maintenance plan undergoes third-party review and includes test and contingency plans.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
