We partner with our customers to continually monitor and understand projected call volumes on a monthly basis. This includes identifying any marketing programs, new rollouts, or other events that would drive a significant increase in traffic.We then look at our customers’ current volumes and projections in aggregate, and build out our capacity such that we’re operating normally at a peak of 70-80% of our total capacity. This leaves an additional 20-30% of capacity for peaks, bursts, or other unanticipated traffic. When our normal operating threshold reaches 80%, or if customer projections dictate, we have internal procedures that trigger us to add incremental capacity. Adding capacity is something we do on a regular basis, so we have established processes for telephony provisioning, software licensing, hardware procurement, etc. that enable us to expand significantly in a matter of days.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
