The log files track information about the platform’s health and the processing running on it. It also contains information related to billing which shows date, time, duration and termination of inbound and outbound calls. It also tracks the number of bytes transferred during a call. Additionally, it contains information about rejected inbound calls that did not result in platform answer supervision and a connection.
The metrics information is the most helpful to our clients. This contains information about all the events in a call – every page fetch, bad fetch, recognition event, audio (prompt) event, recording, user logging, etc. MTI has developed a web service to allow our clients to retrieve their metrics log records. Other log files can be turned on as needed but since they consume large amounts of disk space, they are used only when a problem can not be resolved through the use of the standard log files. These additional log files include the trace logs and the ASR logs. When needed, MTI turns these logging facilities on and delivers the logs to the client and/or the Vendor for analysis.
For over 35 years, MTI has specialized in providing communication solutions. We embrace innovation, creativity, and initiative, which allows us to provide our customers with reliable, trusted, self-service automation in today’s ever-changing environments. MTI’s solutions use automation to improve the customer experience while lowering telephony and infrastructure costs and increasing ROI.
